Oracle ERP/CRM Solution Provider

BPO Systems provides comprehensive Oracle ERP Support and CRM Solutions.  Led by former CFO’s, Controllers and Supply Chain Executives and staffed by MBA’s/CPA’s and IT professionals with extensive experience in Finance, Supply Chain, Manufacturing and IT.  BPO is dedicated to provide business solutions, rather than selling technology, to insure you maximize your technology investments.

BPO system delivers innovative technology solutions to maximize your Oracle ERP/CRM investment.  Our Oracle practice includes comprehensive training, implementation and support services that align with your strategic vision and business processes.

Our team of analyst, architects and project managers integrate their Industry experience and knowledge of Oracle technologies to solve your business needs.  This synergy drives our success with various verticals including high technology, industrial manufacturing, retail, consumer products, energy and utilities.

Database Support Service

• Routine back-up and cloning

• Patch application & version upgrades

• Performance tuning

• Support on all platforms: Solaris, HPUX, IBM AIX, Linux and Windows

Application Support Services

• Functional needs support

• Technical requirements support (interfaces, extensions, forms & reports)

• Discoverer, OFA, OSA support

• Individualized functional  learning support

• One-on-one technical developer support

• Additional set-up or re-configuration of 11i modules

Oracle E-Business Suite Managed Services

BPO Systems provides Oracle Applications E-Business Suite Managed Services.  BPO reduces the complexity and cost of applications management and support, utilizes the latest industry best practices, and leverages economies of scale to deliver unmatched levels of system uptime and availability.  Our dedicated and experienced account managers ensure service consistency, and they are fully knowledgeable about your unique E-Business environment.  Our flexible contracting model allows you to select from a host of Managed Service combinations to address your specific needs, and BPO can provide complete Hosting or Co-location services as desired.

Dedicated Account Management

Your dedicated Account Manager works as a single point of contact.  The Account Manager obtains rapid resolution from an expert team that includes:

• 11i Financials Analyst

• 11i Distributions (Order to Cash) Analyst

• 11i Manufacturing (Design to Build) Analyst

• 11i Procurement (Procure to Pay) Analyst

• 11i CRM Sales (Campaign to Order) Analysst

• 11i CRM Service (Click to Resolution) Analyst

• 11i Supply/Demand Planning Analyst

• 11i Corporate Performance Management

• Enterprise Planning & Budgeting

• Daily Business Intelligence

• Balanced Scorecard

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