Business Process Outsourcing

BPO Systems offers clients a suite of Business Process Outsourcing solutions backed by a unique combination of outsourcing excellence and process improvement expertise.  With our solutions, clients are able to transform their operations – improving efficiency, quality, customer service, and speed-to-market while simultaneously reducing their total cost of operations by 30 – 60%.

Measurable Business Benefits

BPO Systems is the optimization – driven BPO specialist.  While most BPO vendors relocate clients’ business processes as a simple cost-cutting measure, BPO Systems combines onshore process optimization with offshore outsourcing – helping clients leverage BPO to reduce costs while transforming their operations for sustainable benefit.  As a result, BPO Systems clients simultaneously gain quantifiable savings coupled with significant business improvements:

• Significant and immediate cost savings – BPO Systems solutions reduce our clients’ total cost of operations by 30 – 60%

• Enhanced customer service – By evaluating a client’s current processes, BPO Systems can identify and implement process improvements both onshore and offshore that result in enhanced customer service.

• Improved operations – With our solutions, clients reduce costly mistakes and eliminate rework – resulting in lower  cost of operations higher margins, and higher customer satisfaction.

• Increased revenue – Lower operating costs gained through outsourcing with BPO Systems allow clients more pricing flexibility – which leads to new business opportunities.

• Decreased time-to-market – By outsourcing business processes to BPO Systems, clients can focus internal resources on their core business – leading to a more effective end-to-end delivery of service and faster time-to-market on new products and services.

Comprehensive Services

BPO Systems offers a range of Business Process Outsourcing services – from assessments that help executives determine how BPO can generate value in their organization to full outsourcing that brings the optimal convergence of maximized business performance and lowest operating costs.

• Strategy Services

• BPO Executive Briefing: Educates executives on the business benefit of BPO and uncovers how to strategically apply BPO to their organizations.

• Enterprise Assessment: Helps companies create a roadmap to implement BPO, including establishing a target organizational model, candidate process, and business case.

• BPO Services

• Extension of operations: BPO Systems can leverage a client's own technology infrastructure and use offshore resources as an extension of existing operations.

• Full Service BPO: Clients can leverage BPO Systems technology platform, processes, and resources to deliver services in full service level based arrangement.

• Custom Solution Sets

BPO Systems offers clients customized platform, processes, and resources specially designed for select functions:

• Claims Processing

• Annuity Processing

• Utilization Management

• Collections and Recovery

Unique Approach

BPO Systems offers clients significant advantages over other industry approaches:

• Maximum cost advantages – BPO Systems delivers cost advantages gained from operational improvements combined with offshore outsourcing.  By optimizing processes – not just displacing them – clients transform their operations for sustainable value

• Optimal solution design - Our senior-level management consultants ensure effective solution design, transition, and realization of benefits.  Our India-based professionals are trained in unscripted calling and complex data transaction processing

• Scalability and reduced risk – We work with clients to create pilots and/or short-term, interim, or long-term solutions  In addition, we use local management to ensure swift response to issues, maintain continual alignment with changing business needs, and serve as a single point of contact with offshore resources

• Speed of implementation  -  Our proven approach to project implementation, underscored by our process expertise, enables us to transition in weeks – not months – minimizing disruption and ensuring that clients quickly realize measurable results

• World-class execution – Our solutions integrate outsourcing, process improvement, and technology improvement capabilities.  We have proven project management expertise enabling the seamless transition of work offshore – on-time and on-budget.

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